Frequently asked questions
- Does my subscription work for multiple locations?
Yes, when you purchase additional zones. Each business address needs at least one zone—where the music will play. You need multiple zones to play music at different addresses or to play different playlists in a single location at the same time. It's easy to add more zones when logged in to your Soundtrack account.
- Can I play more than one stream at the same time in my business?
Yes, but you’ll need to purchase an additional zone for each independent music stream, and each business address requires at least one zone. The music for all locations and zones is controlled from your online account settings.
- Can more than one person use my account?
Yes. You can invite as many users to the account as you want and set account permissions for each user.
- What happens when my free trial ends?
Your card will be charged either the monthly or annual fee, plus tax, depending on the plan you select. This charge recurs every 30 days if on a monthly payment plan, or every 365 days if on a yearly payment plan.
- What happens if I cancel my subscription during my free trial?
Your trial is completely risk-free. Once you cancel, you can keep using the service for the remainder of your trial period. You will not be charged the monthly or yearly fee, depending on the payment plan you selected, when it ends. You can always change your mind and resume your subscription later.
- What happens if I cancel my subscription after my free trial?
You can continue to use the service through the remainder of the payment period. At the end of the payment period, either the month or year, depending on the payment plan you selected, you will no longer have access to the service. You will not be charged for the upcoming payment period or any future payment periods.
- Does the annual payment plan require monthly payments or one annual payment?
The annual payment plan requires one annual payment at the end of the free trial and every 365 days thereafter.
- Can I change from monthly to annual payments after I’ve started my trial?
Yes, by contacting [email protected] to request the change. Once changed, your new annual payment period will begin at the end of your monthly payment period, when you will be billed the annual rate plus tax for the upcoming period, with the charge recurring annually. The service will continue to run without interruption.
- Can I change from annual to monthly payments after I’ve started my trial?
Yes, by contacting [email protected] to request the change. Once changed, your new monthly payment period will occur after your yearly payment period has concluded. On that date, your subscription will convert to a monthly plan and you will be charged the monthly fee plus tax, with the charge recurring monthly. The service will continue to run without interruption.
- What payment methods are accepted?
Credit and debit cards payments are acceptable for all customers. Invoicing is available for those customers paying for 20 or more zones. Contact Sales to discuss invoicing options.
- Does my Soundtrack subscription give me all the licenses I need to play background music in my business?
Yes! Your Soundtrack subscription provides all the licenses you need to play background music in your business, with few exceptions. Learn more about these here.
Soundtrack provides all of the performance and reproduction licenses that cover business use and the song's composition, lyrics, and particular sound recording. But you will need to contact your local performance rights organization(s) (PROs) to secure the relevant additional public performance licenses. You can find the contact information for your locals PROs here.
- Can I use Soundtrack to play music on my website?
Unfortunately not—Soundtrack only provides background music for physical establishments. This means that Soundtrack can’t be used for online videos, radio, live-streaming or social media posts, either.
- Can I use Soundtrack to play music in my gym?
Yes, you can use Soundtrack to play background music in the main training areas, lobby, locker room, and any common areas. However, music used as a primary feature in an exercise class requires special licenses. Learn more about this exception here.
- Can I use Soundtrack in a DJ set or other live music performance?
Unfortunately not. Soundtrack can only be used for background music. Live music and music played in establishments where customers pay an entry fee require additional licenses. Learn more about this exception here.